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Frequently Asked Questions

  • How much do these things weigh compared to a boring, plastic LED TV?
    They aren't light, but they're suprisingly underweight compared to what you would probably imagine, given the hardwood cabinets. We don't add any unnecessary bulk to our designs, so it's easy to move most of our products around your space on your own, if needed. For precise weights, visit our product pages for more information.
  • How did you come up with the paint color options?
    We have tried dozens (maybe hundreds) of various paint options since we started. Only a few made the cut to deliver consistent, period-specific vibes when paired with one of our wood options. We also listened closely to customer feedback. That said, if you have a particular color palette you're needing to work with, we can make that happen too. Just contact us for custom designs!
  • What kind of materials do you use for your products?
    All of the handmade components of our products are made with American hardwoods, MDF, pegboard and sweat. The knobs, fabrics and most of the electronic components are sourced from quality distributors that help to support our retro vibes.
  • How do I properly care for my MurdleVision product?
    Great question! To safely clean wood furniture, start by dusting with a soft, dry cloth. For a deeper clean, use a mixture of mild dish soap and warm water, always avoiding harsh chemicals or abrasive materials. You can clean the screen by using the TV manufacturer's recommended cleaning instructions. Here is a link to TCL Care Instructions: https://support.tcl.com/cleaning-and-maintaining-your-tcl-tv Here is a link to Samsung's Care Instructions: https://www.samsung.com/us/support/answer/ANS00046181/
  • What standard wood species does MurdleVision offer?
    We offer a variety of standard wood species for our handcrafted products. Each wood type is selected for its quality and aesthetic appeal, ensuring that your MurdleVision TV is both beautiful and durable. Please contact us for specific wood options available for your custom design.
  • What standard paint colors does MurdleVision offer?
    We offer a curated selection of in-house MurdleVision favorite paint colors. These colors have been chosen to deliver consistent, period-specific vibes that complement our wood options. If you have a specific color palette in mind, we can accommodate custom designs as well.
  • What are the shipping costs for MurdleVision products?
    Shipping costs vary. We sometimes offer FREE SHIPPING promotions for In Stock and Ready To Ship items. For custom orders, shipping costs depend on the TV size and the Shipping Zone, which is based on the distance from our HQ in Atlanta, GA. You can find out your Shipping Zone and the associated freight costs to ensure your custom product arrives in showroom quality.
  • What carriers do you use for shipping?
    Depending on the size of the units being shipped, we have multiple options. For our 19-32" models, UPS and FedEx Freight are often great options. For larger units like our 55" or other large, custom builds, they can require special crates for protection, and will often need to be delivered via our network of freight carriers that deliver to your door.
  • What is MurdleVision's return policy?
    Because our products are custom-made, we do not accept returns. However, if there is an issue with your item, please contact our support team, and we will work with you to resolve it.
  • How long will it take to get my order?
    Most of our products will be completed in 4-6 weeks from the date of purchase. If you're interested in placing a larger order, please let us know beforehand so we can adjust the timeline as needed. The clock begins when your order is placed. Don't freak out if you haven't quite ironed out the details of a custom order. Your design will will be placed in our queue and we can talk specifics before we start making the first cuts.
  • What kind of inputs do the stock TVs have and how can I access them?
    Most of our designs, starting at 32" and larger, feature easily accessible inputs for connecting sources. The most common is HDMI, which will allow you to connect an array of input devices to share to the screen, from gaming consoles to your laptop or desktop computer. Note that every model is different, so the number and types of inputs will differ. Please see specific product specifications or contact us to create a design with a particular TV you want. If you can think it, we can build it. Here is an example of what the back of one of our 55" wall hangers looks like with power and inputs.
  • What is an HDMI port?
    Great question. An HDMI (High-Definition Multimedia Interface) port on a TV is a connection used to transmit high-quality audio and video signals between devices. It's the standard way to connect things like: Streaming devices (Roku, Apple TV, Fire Stick) Gaming consoles (PlayStation, Xbox, Nintendo Switch) Blu-ray players Soundbars and AV receivers Laptops or PCs HDMI supports high-definition (HD) and ultra-high-definition (4K, 8K) video, along with multi-channel audio, all in a single cable.
  • What the hell is an IR extender?
    An IR (Infrared) extender is a device that allows you to control electronic devices - like TVs, cable boxes, or Blu-ray players - that are hidden inside cabinets or located in another room. It works by transmitting infrared signals from your remote control to the device, even if there’s no direct line of sight. Most of our models have an IR extender hidden behind the speaker grill's fabric. NOTE: Some modern TVs and streaming devices use RF (radio frequency) or Bluetooth instead of IR, eliminating the need for extenders.
  • What soundbar options are available for MurdleVision TVs?
    Our Classic models come with a fabric-covered speaker grill that enhances the built-in speakers' sound quality. For audiophiles, we offer upgraded soundbar options based on the screen size and model. For the 17" model, we provide a Roku Streambar with front-firing speakers, two premium speakers, and a dedicated bass port for rich sound. The 32" and 55" Classic models use the TV's built-in speakers but can be upgraded to the Bose Solo Soundbar Series II, which offers bold bass and clear dialogue. The 32" and 55" Deluxe models come standard with the Bose Solo Soundbar Series II, with an option to upgrade to the Bose Smart Soundbar featuring Dolby Atmos for a cinema-like experience.
  • What screens are used on each model?
    Our 17" model features one of two screens. Base Screen: Dell 17" Factory Recertified LCD 1280x1024 75Hz 450:1 Contrast Ratio and 5:4 Aspect Ratio Upgraded Screen: Various Brand Premium 17" LED 1280x1024 1000:1 Contrast Ratio 5:4 Aspect Ratio with 75Hz Refresh Rate and HDMI ---------------------------------------------------------------------------------------------- Our 32" models features one of two screens. Base Screen: TCL LED Smart TV with Roku TV 32S350R 1080p Class S3 Upgraded Screen: Samsung 4K UHD M70D 4ms Smart Monitor with HDR 10 ---------------------------------------------------------------------------------------------- Our 55" models features one of two screens. Base Screen: TCL 55-Inch Class S5 UHD 4K LED Smart TV Fire TV 55S551F Dolby Vision HDR PRO+ Dolby Atmos Upgraded Screen: Samsung 55" Class 4K Crystal UHD DU8000 Series HDR Smart TV UN55DU8000

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